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Harbourview

CHAPTER 3 • INTERACTIVE MANAGEMENT CASE
Harbourview Health Alliance
People • Fairness • Belonging
YOUR ROLE: VICE PRESIDENT, PEOPLE & CULTURE

The Fairness Audit

When a diverse workforce reports unequal experiences

Harbourview Health Alliance is a fictional multi-site Ontario healthcare organization with a strong public commitment to diversity. Yet a new employee experience survey, promotion review, accommodation audit, and several complaints suggest that representation has not translated into equitable workplace experiences.

The Board has asked you to lead a 90-day fairness audit and recommend a defensible action plan. You must distinguish evidence from assumption, identify systemic barriers, apply human rights and employment-law principles, and make choices that strengthen inclusion.

Central question: Which employment systems should Harbourview change first, and how will you justify those decisions?
Diverse healthcare professionals meeting together
6care sites
9,400employees
58%racialized workforce*
24%racialized senior leaders*

*Fictional case data created for learning purposes.

PHASE 2

Build the Evidence Picture

Evidence reviewed: 0/5

You have time to examine five evidence files before the executive meeting. Strong HR analysis uses multiple forms of evidence rather than relying on one complaint, one statistic, or one leader's interpretation.

HR leaders reviewing workforce evidence

Select an evidence file

The evidence will appear here. Look for patterns, alternative explanations, legal implications, and missing information.

PHASE 3

Three Decision Rooms

Decisions: 0/3

Choose the response you would defend to employees, managers, the Board, and where applicable, a legal or regulatory decision-maker.

ROOM A • ACCOMMODATION

The Weekend Rotation

A respiratory therapist requests a modified weekend schedule related to a Code-protected need. The manager says granting it would be unfair because everyone should follow the same rotation.

ROOM B • SYSTEMIC BARRIERS

The Leadership List

Entry to Harbourview's leadership program depends entirely on manager nomination. No criteria are published and employees cannot apply. Five years of data show a diverse workforce but a much less diverse senior leadership group.

ROOM C • RECONCILIATION & VOICE

The Reconciliation Strategy

Executives propose mandatory cultural-awareness training as Harbourview's complete Indigenous inclusion strategy. Indigenous employees ask for safer reporting, leadership opportunities, policy review, and meaningful participation.

PHASE 4

Build Your 90-Day Board Plan

Select exactly 4 priorities

Choose four actions that together address legal responsibility, organizational systems, employee experience, and accountability.

Healthcare executives discussing an inclusion strategy
0 of 4 priorities selected.
EXECUTIVE OUTCOME

Your leadership profile

0/ 14
Inclusive healthcare team collaborating

Evidence Reviewed

Decision Quality

Board Priorities

Management Takeaway

Diversity describes who is present. Equity and inclusion require leaders to examine how employment systems distribute opportunity, respond to difference, remove barriers, protect rights, create voice, and measure outcomes.

Executive Reflection

Which recommendations were primarily about legal compliance, which went beyond minimum compliance, and which addressed organizational systems rather than individual behaviour?